Privacy Policy

Legal information for Whitford House Hotel

Name of the hotel: Whitford House Hotel
Address for the hotel: New Line Road Wexford
Company name: Forthside Lodge Ltd
Registered company address: New Line Road Wexford
Company number: 491557
Vat number: 9782421S
Contact phone no. 0353 53 91 43444 / email address: info@whitford.ie

Privacy Policy

We’d like to assure you that we are committed to protecting the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.

Data Collection

Personal information is given voluntarily and collected by the hotel when you complete a booking, sign up to our newsletter, consult with our service team, send us an email, or communicate with us in any way. Information collected may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred or stored by the hotel or our third-party providers as described in this privacy policy.

Personal Information is collected from third parties such as our Channel Manager(Siteminder) and Online Travel Agents

Personal information given directly to the Hotel about third parties (family members, parties to the reservation. You should only provide us with information about other people if you have their permission to do so. It’s your responsibility to ensure that the other person is aware that you have done so and that this individual has accepted that we use their personal information as outlined in our Privacy Statement.

CCTV and related video surveillance systems We monitor both the internal and external areas of our business premises using CCTV and related video surveillance systems. Images recorded by surveillance systems are considered personal data. We use this information for our legitimate business purposes to protect the safety and security of our customers and personnel, to protect our property, to deter crime and to investigate

Information from online activities: We collect information about your internet activity using the technology known as cookies, which can often be controlled through internet browsers. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Statement. With your permission, we may collect certain information, like your IP address, or browser, details about your computer’s operating system, , language settings which shows the traffic of your visit around this website (for example pages accessed and documents downloaded). We also collect the previous website address from which you reached us and the domain name used. We may also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. If you see our marketing ads on different websites, this is our way of using the data collected to show adverts we think will be of interest to you based on your activity on our site such as visiting certain pages or special offers. . Our advertising partners include Google and, using the Google Display Network and in compliance with their strict advertiser policies, adverts can appear on third party sites.

 NB: Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

How do we use your Personal Information

We use Personal Data and Other Data to provide Services you request, including:  To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with meetings  and to provide you with other information about the area and our property.  

To send direct mail Marketing our Hotel facitlities

To handle your Leisure Centre communications, We will use your contact details to update you on Membership Renewals and Marketing.   We may also send  business update  via SMS. You can opt out, or unsubscribe, from this SMS service at any time. 

Guest Reviews. We may use your contact information to invite you to write a review after your stay, which may ask for information about the property, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can be displayed anonymously. By completing a guest review, you’re agreeing that it can be displayed on, for example, our websites, in our social media accounts or Tripadvisor; to inform other travellers about the quality and services of the hotel. You may opt-out from marketing communication at any time by clicking the unsubscribe link in the e-mail message or contacting sales@whitford.ie

Photo's may be taken of Customers and Members and used to promote large events on social media and website platform or on the Hotel Premises. Customers/Members should make themselves known to the photographer at the time if they do not wish their photo to be taken.

Security procedures in place to  safeguard data

When you make an online reservation on our site, you will be linked to a booking engine provided by our booking management system partner, Avvio.  All information sent to this site, if in an ssl session, is encrypted and protected against disclosure to third parties. Avvio are certified as compliant with GDPR,PCI  DSS (payment card industry data security standards) and have implemented the following specific security measures in respect of the Personal Data, as applicable:

The Personal Data is stored on secure servers in trusted data centres with our infrastructure-hosting partner, PlusServer https://www.plusserver.com/en).
PlusServer are ISO27001 certified.
Segregated private network that is only accessible by authorised Avvio employees and PlusServer system
administrators. PlusServer system administrators do not have access to Personal Data stored within the Avvio platform.
Network firewalls that monitor and control the incoming and outgoing network traffic based on predetermined access control lists.
Host-based firewalls installed on each server.
Network Intrusion Detection System to detect probes or attacks.
Strict access policies and controls for server and application
user access management.
Local and offsite backups.
Active monitoring of OS and software security lists with immediate patching for any security related patches.
HTTPS encryption for all data transfer in and out of our platform.
All API access requires user authentication.
Tokenisation and encryption of credit card data.
Active monitoring of system-level and application logs for any suspicious activity.

Children’s privacy & Parental Consent

Our privacy policy prohibits us from accepting users who are under the age of 18 years. should the hotel inadvertently acquire personal information or other data from users under the age of 18 years, the hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the site and submitted personal information without solicitation by or permission from the hotel.

Sharing Data with Third Parties

As per our privacy policy we may share your personally identifiable information with service providers as follows:

Third- party service providers (Online Travel Agents)
Payment processors for secure credit card payment transactions.
Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them.
Social Media - Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy
Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.
Hosting Services - Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters. 
To comply with legal or regulatory authorities  when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of Whitford House Hotel employees and users from fraudulent, abusive, inappropriate or unlawful use of our services. 
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of Whitford House Hotel
Links to other websites - our website includes links to other websites that we feel may enhance your stay in Wexford, however their privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit

NB: We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

How long do we store this information

In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.

Accessing your own personal information for deletion, rectification or restriction

If your personally identifiable information changes or you wish your information to be erased from our records, you may update or delete it by emailing sales@whitford.ie. We will give you access to your personally identifiable information that we hold within 30 days of a request to access. If you wish to stop receiving email newsletters, click on the unsubscribe link on any of the newsletters. We will retain your information for as long as required to deliver your service, agreement or resolve any issues. Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting and compliance reasons.

Retention of personal information

Data will be held no longer than is necessary for the purposes that we collect and use data. It may be retained further to comply with legal or financial requirements.

[Generally, we will only retain CCTV footage for 30 days however we may retain CCTV footage for longer periods for reasons including, but not limited to, when there has been a theft or break-in, the footage is subject to an investigation, or it is necessary for the defence or pursuit of a legal claim].

Your consent to this Policy

Use of this site signifies your consent, as well as the consent of the company for whom you use the site and whose information you submit (if any), to this online Privacy Policy, including collection and use of information by Hotel, as described in this statement and also signifies agreements to the terms of this site. Continued use of the site without acceptance of the terms of this Privacy Policy relieves the Hotel from responsibility to the user

Changes to Privacy Policy

The hotel reserves the right to change this privacy policy at any time and to publish changes without specific notification to the users of the site. In the event of any questions concerning this privacy policy please contact the Whitford House Hotel at 353 53 91 43444 or info@whitford.ie.

This security, privacy and cookies policy applies to our hotel’s website.